1. General Information
The owner of the website www.sklep.maga-lab.pl is MAGA Cosmetics Sp. z o.o., headquartered in Łódź at ul. Ossendowskiego 6/8, 93-228, VAT ID: 9820390849.
The company sells its products through this website.
The general terms for providing and executing distance services are governed by the Act: https://www.uokik.gov.pl/download.php?id=550.
The website collects information about users and their behavior in the following ways:
a. Through information voluntarily provided in forms.
b. By saving cookies on end devices.
c. By collecting server logs.
2. Complaints
2.1. Any complaints related to the Product or the execution of the Sales Agreement may be submitted by the Client in writing to the Seller's address.
2.2. The Seller shall respond to a complaint regarding the Product or the execution of the Sales Agreement within 14 days of receiving the complaint.
2.3. The Client may submit complaints regarding free services provided electronically by the Seller. Complaints may be submitted electronically to the Seller's email address. The complaint should include a description of the issue. The Seller shall respond promptly, but no later than within 14 days.
3. Withdrawal from the Agreement and Returns
3.1. A Client who is a Consumer and has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
3.2. The withdrawal period begins from the moment the Client takes possession of the Product.
3.3. The Client may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. It is sufficient to send an email stating:
"Please accept the return of the following products… (order number…)"
to zamowienia@maga-lab.pl or via the contact form.
3.4. In the event of withdrawal, the agreement is considered not concluded.
3.5. If the Client submits a withdrawal statement before the Seller has accepted the offer, the offer is no longer binding.
3.6. The Seller shall immediately, but no later than within 14 days of receiving the Client’s withdrawal statement, refund all payments made by the Client, including the cost of delivery. The Seller may withhold the refund until the Product is returned or proof of return is provided, whichever occurs first.
3.7. If the Client chooses a method of delivery other than the cheapest standard method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Client.
3.8. Before returning the Product, the Client is obliged to contact the Seller in advance to arrange the method and address of the return. Failure to contact may result in delays in processing the return or refund.
3.9. The Client is obliged to return the Product promptly, but no later than 14 days from the day they withdrew from the Sales Agreement. The return is considered timely if the Product is sent before the deadline.
3.10. In the event of withdrawal, the Client bears only the direct costs of returning the Product.
3.11. If, due to its nature, the Product cannot be returned by standard mail, the Seller informs the Client about the return costs on the Website.
3.12. The Client is responsible for any diminished value of the Product resulting from handling it in a way exceeding what is necessary to establish its nature, characteristics, and functioning.
3.13. The Seller shall refund the payment using the same method used by the Client, unless the Client explicitly agrees to a different method that does not incur any costs.
3.14. The right of withdrawal does not apply to Consumers in the case of agreements where the Product is perishable or has a short shelf life.
3.15. The right of withdrawal does not apply to Consumers in the case of Products delivered in sealed packaging, which cannot be returned for health or hygiene reasons if the packaging is opened after delivery.
3.16. The right of withdrawal does not apply to Consumers in the case of Products manufactured according to individual specifications, e.g., the “Create Your Own Nail Polish” offer.
3.17. If the Client placed an order for an amount eligible for free delivery and subsequently returns part of the Product, the free delivery no longer applies. In such a case, the Seller deducts from the refund the cost of the delivery method used in the original order.